Shipping policy

At XYT, Our default shipping term is FOB Shenzhen. If you require us to provide courier services such as DHL, FedEx, and UPS, or air or sea freight services, we will charge the relevant shipping fees from your side.we strive to provide an exceptional shipping experience, ensuring that our products reach you in a timely and efficient manner. Our commitment to excellence is unwavering, and we want to keep you informed about our shipping process.

General Shipping Information:

Our goal is to offer the best shipping options, regardless of your location. With customers around the globe, we prioritize delivering unparalleled responsiveness to meet your expectations.

Order delivery is divided into two phases:

Processing Time: This includes order verification,tailoring, quality checks, and packaging. All orders are dispatched to our production center within 24 hours of placement. The production center and our shipping partners then process the orders, typically taking an additional 1-3 days or 2-4 days.

Shipping Time: This refers to the duration from the shipment leaving our warehouses to reaching the destination. International deliveries usually take approximately 15-35 business days. For US orders, we utilize e-packet, a service by the US Postal Service. Once processed and dispatched, items generally take between 7 and 14 days to arrive, though occasional variations may occur.

Special Notes:

Argentina: Estimated delivery time is usually 60-80 business days.

Brazil: Estimated delivery time is usually 60-80 business days.

Russia Federation: A complete recipient name is required, and the estimated delivery time is usually 25-65 business days.

In the rare event that your order does not reach you within 60 days, please reach out to us before leaving negative or neutral feedback. We are dedicated to resolving any issues and ensuring your satisfaction.

If, for any reason, you are not completely satisfied, please contact us before leaving negative feedback. We are committed to serving you until you are fully content with your XYT experience.

Thank you for choosing XYT, where shipping excellence meets your polishing needs!